Terms & conditions

These terms apply to orders placed with Punjab Crescent () through this website, by phone or in store.

Placing an order

When you place an order you will receive an order number and a link to track it. Your order is accepted when its status changes to “Confirmed”. We may decline or cancel an order, for example if an item is unavailable or we cannot deliver to your address; if you have already paid we will refund you in full.

Prices and payment

All prices are in pounds sterling and include VAT. The price you pay is the price shown at checkout, calculated at the time you order. Online payments are processed by our payment provider; we never see or store your full card details. Cash orders are paid on delivery or collection.

Delivery and collection

Delivery and collection times are estimates. Please make sure someone is available at the delivery address. If we cannot reach you we will try to contact you on the phone number you gave us.

Cancellations and refunds

Because food is prepared to order, you can only cancel before we start preparing it. Please call us as soon as possible. If something is wrong with your order, contact us within 24 hours and we will put it right. This does not affect your statutory rights.

Allergies

Please read the allergen information for each dish and tell us about any allergy before ordering. We cannot guarantee dishes are free from allergens.

Contact

Punjab Crescent, .